Troubleshooting

Common issues and their solutions when working with ShredStream.

No data received

• Check that your firewall allows inbound UDP on your assigned port
• Verify your subscription is active in the dashboard
• Confirm the IP address in your subscription matches your server's public IP
• Ensure your UDP listener is binding to 0.0.0.0, not 127.0.0.1

High packet loss

• Increase your system's UDP receive buffer size (see UDP Setup guide)
• Consider upgrading to the Turbo plan for priority delivery
• Choose a region closer to your server for lower latency
• Ensure your application processes packets fast enough — avoid blocking I/O in the receive loop

Payment not confirming

• Wait 30-60 seconds for on-chain confirmation
• Check the transaction status on Solscan using the transaction hash
• Ensure you had sufficient SOL for gas fees
• For USDT payments, ensure you had the USDT token account set up

Stream stopped unexpectedly

• Check your subscription expiration date in the dashboard
• Verify the region status is "Active" — disabled regions do not accept new connections
• Contact support on Discord if the issue persists

Region change failed

• If a region change fails, your original stream is automatically restored (rollback)
• Check that the target region is not at full capacity
• Verify your subscription is still active
• Try again after a few minutes, or choose a different region